Terms & Conditions

Welcome to Sex Toy India. These Terms and Conditions govern your access to and use of our website, including browsing products, placing orders and contacting customer support.

By accessing or using the website, you agree to these terms. If you do not agree, please discontinue use of the website.

Sex Toy India offers adult wellness products intended exclusively for adults aged 18 years or older.

• You must be at least 18 years old to purchase products from our website.
• You must provide accurate information when placing an order.
• You are responsible for ensuring that purchasing and using a particular product is permitted under applicable laws.

We aim to present accurate product titles, descriptions, images, specifications, prices and availability.

Product images are provided for reference. Actual appearance, colour or packaging may differ slightly due to photography, lighting or display settings.

Please review the product description, materials, suitability and usage information before purchasing.

When you place an order through our checkout page, you submit a request to purchase the selected products.

An order number confirms that your order request has been recorded. Fulfilment remains subject to product availability, delivery serviceability and applicable legal requirements.

If we cannot fulfil an order, we will attempt to inform you using the contact information provided during checkout.

Product prices are displayed in Indian Rupees (INR).

• Product prices and promotions may change.
• Availability depends on current stock.
• Applicable delivery or other charges, if any, should be disclosed during checkout before an order is placed.
• If a significant pricing or listing error is identified, we may contact you before fulfilling the affected order.

Any cancellation or adjustment arising from an error will be handled subject to applicable consumer rights.

Cash on Delivery is the payment method currently offered through our checkout. Availability may depend on the delivery destination and fulfilment arrangements.

Customers must pay the applicable order amount when accepting delivery. Any additional payment methods will be communicated when enabled on the website.

• Customers must provide a correct and complete delivery address.
• Delivery estimates are not guaranteed arrival dates unless expressly confirmed.
• Delays may occur because of courier operations, weather or other circumstances.
• Delivery may not be available in every postal code.

If you have a delivery-related enquiry, please contact customer support with your order number.

If you wish to cancel or modify an order, please contact our support team as soon as possible.

Cancellation requests are subject to the order's processing and dispatch status. A request does not automatically mean the order has been cancelled.

We will review cancellation requests and communicate the available options, subject to applicable law.

If a product arrives damaged, defective, incorrect or materially different from its description, please contact our support team with your order number and relevant details.

Return, replacement or refund requests will be reviewed based on the circumstances, the applicable product conditions and your rights under consumer protection law.

Nothing in these terms excludes or limits remedies that cannot legally be excluded.

When using our website, you agree to:

• Provide accurate checkout and contact information.
• Use the website for lawful purposes.
• Follow product instructions and applicable safety guidance.
• Avoid fraudulent orders and misuse of website services.
• Refrain from attempting unauthorized access to website systems.

Website content, branding, design, original text and other materials may be protected by applicable intellectual property laws.

Content owned by Sex Toy India or its respective rights holders may not be reproduced or commercially reused without appropriate permission, except as permitted by law.

We aim to maintain accurate website information and reliable services, but website access may occasionally be interrupted by maintenance, network issues or technical errors.

To the extent permitted by applicable law, we are not responsible for losses caused solely by circumstances beyond our reasonable control.

Nothing in these Terms and Conditions limits any liability or customer right that cannot lawfully be excluded.

We collect and process customer information to operate the website, process orders and respond to enquiries.

Order notifications and customer enquiries may be transmitted to our administrative Telegram bot chat for order management and support.

Please review our Privacy Policy for information about personal data, sharing, storage and privacy requests.

We may revise these Terms and Conditions from time to time to reflect changes in our services, business processes or legal requirements.

Updated terms will be published on this page with a revised date. Changes will apply as permitted by applicable law.

These Terms and Conditions are intended to operate in accordance with applicable laws of India, including relevant consumer protection requirements.

Any dispute will be handled in accordance with applicable law and the rights and remedies available to consumers.

If you have questions regarding these Terms and Conditions, an order or your purchase, please contact our support team.