Privacy Policy

Welcome to Sex Toy India. This Privacy Policy explains how personal information is collected, used, stored, and shared when you visit our website, make a purchase, or contact our support team.

By using our website, you acknowledge this Privacy Policy. Where consent is required for particular processing, we will seek it separately.

Depending on how you interact with our website, we may collect the following:

• Personal details: First name, last name, and email address.
• Contact details: Phone number and delivery address.
• Order information: Products purchased, quantities, prices, order number, and order status.
• Delivery information: Street address, city, postal code, and delivery remarks.
• Customer enquiries: Messages, enquiry type, and optional order number submitted through our contact form.
• Shopping preferences: Products added to your cart or selected using Buy Now.

Our current Cash on Delivery checkout does not require you to submit payment card information.

We use customer information for purposes connected with operating our store, including:

• Processing and managing orders.
• Arranging product delivery.
• Responding to customer enquiries.
• Providing order-related assistance.
• Managing product availability and orders.
• Maintaining website functionality and addressing technical or security issues.
• Meeting applicable legal and record-keeping obligations.

If newsletter subscriptions are enabled, we will use subscription details for marketing communications only where appropriate consent or another lawful basis exists.

Information may be shared with service providers where necessary to operate our website and fulfil orders.

• Delivery providers: Relevant name, phone number, and delivery address may be provided to arrange shipping.
• Telegram: Our order system sends order information, including customer contact details, delivery address and purchased products, to our designated Telegram bot chat for order management.
• Customer support: Information submitted through the contact form is sent through Telegram to help us respond to your enquiry.
• Hosting and technical services:Providers involved in running our website may process information necessary to deliver their services.
• Legal requirements: Information may be disclosed where required by applicable law.

Third-party service providers may process information in locations outside India, subject to applicable legal requirements.

Our shopping cart uses browser localStorage to remember selected products and quantities, including after a page refresh.

Buy Now and recent checkout information may use browser sessionStorage so that the selected product can be carried to checkout.

You can remove locally stored website information through your browser settings. Doing so may clear your shopping cart.

Our hosting or other enabled services may use additional cookies or technical storage. Where legally required, we will provide relevant notices and choices.

We aim to protect customer information through appropriate technical and organisational security measures, including limiting access to order administration and protecting server credentials.

No internet service or electronic storage system can guarantee absolute security. Please avoid sending passwords, card numbers, or other unnecessary sensitive information through contact forms.

Order records may be retained for as long as reasonably necessary to process purchases, provide customer support, maintain business records, and meet applicable legal requirements.

Contact enquiries are retained only for an appropriate period based on the support purpose and legal obligations.

Data stored in your browser remains subject to browser storage settings and may persist until cleared.

Subject to applicable law, you may have rights to request access to information about your personal data, correction, updating, deletion, or withdrawal of consent where relevant.

Certain information may need to be retained to fulfil legal obligations, resolve disputes, or maintain necessary transaction records.

To make a privacy request or raise a concern, please contact us through our Contact Us page. Include sufficient information to help us identify the relevant record. We may need to verify your identity before processing a request.

Our website offers adult wellness products intended for adults aged 18 years or older.

Our services are not directed toward children. If you believe personal information from a minor has been submitted, please contact us so the matter can be reviewed.

Our website may contain links to external websites or use third-party services, including Telegram for administrative notifications.

These providers have their own privacy practices. We encourage users to review the privacy policies of third-party services when interacting with them.

We may update this Privacy Policy to reflect changes to website functionality, business processes, service providers, or applicable legal requirements.

Updates will be published on this page with a revised Last Updated date. Where required, additional notices will be provided.

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, you can contact Sex Toy India through our support page.