At Sex Toy India, we provide secure and discreet delivery of adult wellness products across India. Every order is carefully packed to protect your privacy throughout the shipping and delivery process.

Delivery Time

Most orders are delivered within 3–7 business days after dispatch.

Delivery timelines may vary depending on:

  • Customer location and PIN code
  • Courier availability
  • Public holidays or weekends
  • Weather, transport or operational delays
  • Remote or restricted delivery areas

Orders to remote locations may take additional time. Delivery timelines are estimates and cannot be guaranteed in situations beyond our control.

Order Processing Time

Orders are generally processed and dispatched within 1–2 business days after payment confirmation.

Orders placed on Sundays, public holidays or after business hours may be processed on the next working day.

Customers will receive tracking details once the order has been dispatched.

Discreet Packaging Guarantee

Every order is shipped in plain and discreet outer packaging. The product name, product category and adult-store branding are not displayed on the outside of the package.

Our discreet packaging may include:

  • Plain outer box or courier bag
  • No visible adult-product description
  • No product images on the package
  • Securely sealed packaging
  • Only essential delivery information on the shipping label

Courier labels may include basic details required for delivery, such as the recipient’s name, address, phone number and a neutral sender or business name.

Shipping Charges

Our standard shipping charges are:

  • Free shipping  on evey order
  • Additional charges may apply for Cash on Delivery, express delivery or certain remote locations

The final shipping charge will be displayed during checkout before payment.

Shipping charges may change during promotional periods or special offers.

Pan-India Delivery

We deliver to serviceable PIN codes across India through trusted courier partners.

Delivery availability depends on the courier network operating in the customer’s location. When a PIN code is not serviceable, the order may be cancelled and any prepaid amount will be refunded according to our Refund Policy.

Order Tracking

Once your order has been dispatched, tracking information will be shared through one or more of the following:

  • Email
  • SMS
  • WhatsApp
  • Your website account
  • Courier tracking link

Tracking information may take up to 24 hours after dispatch to become active on the courier partner’s website.

For tracking assistance, contact our support team with your order number.

Incorrect or Incomplete Address

Customers must provide a complete and accurate delivery address, including:

  • Full name
  • House or building number
  • Street and locality
  • City and state
  • Correct PIN code
  • Active mobile number

We are not responsible for delays or failed delivery caused by incorrect, incomplete or outdated customer information.

Contact us immediately when you notice an error in your delivery address. Address changes may not be possible after an order has been dispatched.

Failed Delivery Attempts

Courier partners may make more than one delivery attempt depending on their policy.

An order may be returned to us when:

  • The customer is unavailable
  • The customer refuses delivery
  • The address is incorrect or incomplete
  • The phone number is unreachable
  • The courier cannot access the delivery location

Re-shipping charges may apply when an order is returned because of customer unavailability, an incorrect address or refusal of delivery.

Damaged or Tampered Package

Please inspect the outer package before accepting delivery.

Do not accept the order when the package appears:

  • Opened
  • Torn
  • Severely damaged
  • Resealed
  • Visibly tampered with

Contact our support team immediately and share photographs or a video of the package.

For damaged, defective, missing or incorrect products, please follow the process mentioned in our Return & Refund Policy.

Delivery Delays

Occasional delays may occur due to circumstances beyond our control, including:

  • Courier disruptions
  • Natural disasters
  • Severe weather
  • Public holidays
  • Government restrictions
  • Strikes or transport disruptions
  • High order volumes

Our support team will assist with available tracking information, but final delivery depends on the courier partner.

Please include your order number when contacting customer support.

Frequently Asked Questions

How long does delivery take?

Most orders are delivered within 3–7 business days after dispatch. Remote locations may require additional time.

Is the packaging discreet?

Yes. Orders are shipped in plain packaging without visible product names, product images or adult-store branding.

How can I track my order?

Tracking details are shared after dispatch through email, SMS, WhatsApp or your website account.

Do you offer free shipping?

Free shipping is available on every orders

What happens if my PIN code is not serviceable?

Your order may be cancelled if delivery is unavailable at your PIN code. Any eligible prepaid amount will be refunded according to our Refund Policy.